AI Capabilities

Conversational AI

INNOCEAN CPaaS Conversational AI delivers real-time, human-like interactions across chat and voice channels using intelligent automation. Whether it’s answering customer inquiries, guiding purchases, or supporting service requests, it enhances engagement with personalized, context-aware conversations—reducing response time, increasing satisfaction, and driving operational efficiency at scale.

Key Features

Dynamic Content

Automatically deliver personalized responses or recommendations based on customer context.

Two-way Conversation

Engage customers in real-time, allowing for back-and-forth interactions that increase satisfaction.

Multi Language Support

Communicate globally with seamless language setting capabilities.

PersonaGen

INNOCEAN CPaaS PersonaGen enables marketers to rapidly scale content creation by generating personalized campaign messages tailored to your brand voice and audience personas. By combining AI-powered copy generation with customer insights, it helps deliver consistent, relevant messaging across channels—saving time while enhancing creative impact.

Key Features

Persona-Based Copywriting

Instantly generate campaign messages that reflect your selected persona.

Channel Optimization

Automatically adapt tone, format, and length to fit your desired channel.

Creative Consistency

Ensure messaging coherence across campaigns with tone and style alignment.